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Frequently Asked Questions

Thank You for being our customer! We at SendKosher.com will strive our best to give you quality service. Please make note that all food products from our manufacturer that are sold individually or included in Gift Baskets are sealed under their original supervision, which includes the following:

Star-K or Star-D
122 Slade Avenue, Suite 300
Baltimore, Maryland 21208
tel: 410-484-4110
url: www.star-k.org

Orthodox Union (OU)
11 Broadway, New York, NY 10004 USA
tel. 212-613-8144
url: www.ou.org

Rabbi Yehudah Rosenbaum
201 The Plaza, Teaneck, NJ 07666 USA
tel. 201-837-0500
url: www.kof-k.org

OK Labs
391 Troy Avenue
Brooklyn, NY 11213 USA
tel. 718-756-7500
url: www.ok.org

Chicago Rabbinical Council (CRC)
2701 W. Howard Street
Chicago, IL 60645 USA
tel. 773-465-3900
url: www.crcweb.org 

Please be informed that Send.com will not be responsible for damage or delay in transit. All packages that need to be rerouted after being shipped will incur an additional shipping/rerouting charge

Our shipping charges are inclusive of processing, handling and shipping cost. SHIPPING OPTIONS ARE AVAILABLE UPON ADDING ITEM TO CART We give our valued clients the opportunity to specify the delivery date. However, we do urge you to place your order well ahead of time. If you need assistance in selecting shipping options, please call us at 800-393-2181 and a customer service representative will assist you with your order. We take great care in appropriately packaging and shipping your order so that it arrives fresh.  Plese be informed that Send.com will not be responsible for damage or delay in transit. All packages that need to be rerouted after being shipped will incur an additional shipping/rerouting charge.

Placing your order 
Once you have chosen your product, you can order directly via our secure shopping cart system. Your product will appear in the shopping cart. If you wish to select more products, click the 'Continue Shopping' button to go back to the site for more selections. When you are done selecting your products, please click the 'Checkout' button. you may call our customer service at if you need further assistance with placing your order.

How do I modify the contents of the shopping cart?
If you wish to modify the quantity of your products, please change the number in the quantity box and click 'Update'. This will change the product quantity. If you wish to delete the product you have selected in your cart, you have either of the following options: modify the product quantity to '0' (zero) and click update, or click 'Empty Cart' if you want all the contents emptied.

Check out
When you are finished with this step, you can check out. Our automated system will lead you through the checkout process, page by page. Please fill out the sender information, recipient information, select the delivery date of your item and type in any message you wish to attach, in the box provided for personalized messages. After this step, you will be led to the next secure process where you will fill out information regarding your payment. You can either choose to enter credit card information or you call in your credit card details as soon as you place the order. Our able staff will be happy to assist you as always. When you finish with the checkout process, our system will generate an order tracking or reference number for you which will also be e-mailed to you at the e-mail address you provide.

How do I find out the status on my order?
Please call us at 800- 393-2181 and our customer service staff will be happy to update you.

  • You may send us an e-mail with your questions, suggestions, comments, at admin@send.com.
  • You may use the Contact Us Form by clicking the 'Contact Us' link.
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